Addressing an unhappy client after a lengthy hair extension appointment is perhaps the worst situation you can be in as a stylist. You’re tired from installing a full head of hair, discouraged that your client is unsatisfied with the work, and most likely uncertain of where to take the conversation from there, especially if it’s your first time dealing with this kind of hiccup. But we’re here to help. Here are the “confrontation” and “de-escalation” tips and take-aways we’ve gathered...
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